MiDAS automated customer profile and interaction features deliver customer self-service and automated updates on order status, order history, profile management and focused marketing;
- Client Visitor Preferences
Client visitors can store, manage and set default preferences for shipping, billing, and notification information.
- QuickCheck Rapid Checkout for Registered Customers
MiDAS provides dramatically simplified and streamlined checkout for registered customers, helping to increase customer loyalty.
- Online Order Status
Client visitors can view the status of any of the orders they have placed, helping to reduce customer service call volumes and increase customer retention.
- Email Notifications
If the Merchant enables shipment notifications, automated email notifications are automatically delivered when ever an open order's status changes.
- Shipment Tracking Links
If the merchant enables dynamic tracking, email notifications and order status views will include dynamic real-time shipment tracking links.
- Online Order History
MiDAS provides rich order history views with drill-in features to provide solid customer service and to encourage rapid repurchase. Our clients can review the contents of previous shopping carts as well as drilling in and repurchasing those same items with ease.
- Password Recovery
Easy and secure password recovery feature sends a NEW set of login credentials to the email address on file for your customer.
- Automatic Profile Setup
Automated profile setup is offered to anonymous shoppers once their first order is completed, using the information a buyer has already provided makes it as easy as clicking "yes" and providing a password.
- B2B and B2C configuration options
MiDAS provides options that allow you to easily create “login-required” sites, or to limit purchase of all or certain products to specific customers.
- Customer Specific Pricing
(group based or individual user based) Pricing rules and other promotions can be can be setup for an entire catalog, single or multiple categories, or unique products. This allows Merchants to both embrace online commerce and simultaneously honor complicated traditional pricing models including contract pricing and pricing multipliers. It also serves as a powerful customer service feature, allowing you to deliver client-specific targeted "courtesy" discounts and premiums.
Because the MiDAS data model is open, client and client order information can be synchronized to third party systems of just about any kind with ease. Shipment tracking and order history can also be synchronized with third party information stores. Swift Software publishes the MiDAS data model for registered clients that want to complete 100% automated integrations. This can allow Merchants to use MiDAS as a complete account order status and history system covering transactions that have been completed both online and via legacy channels.
MiDAS profiles are tracked via MiDAS' open session engine that can
be used by third party developers, systems integrators, or technically
adept merchants to connect third party CRM systems into the MiDAS
object model allowing MiDAS to be integrated to a variety of online
customer information systems.
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